Terms and Conditions
When placing an order you are agreeing to purchase the goods contained within that order and by placing the order agree to our terms and conditions and the relevant delivery costs.
The price for all our products is shown in British Pounds.
- Online shop payments
You can pay online using all major credit or debit cards or using PayPal.
We work on a proforma basis, unless otherwise agreed our payment terms are 100% prepayment. For orders of £5000.00 or above, 50% prepayment will be accepted with the outstanding balance due for payment prior to shipment. An invoice will be sent to you on receipt of your order. Payment can be made online using BACS. Payment information will be detailed on your invoice.
Lead times for each item in our webshop are detailed in each product description.
Standard lead times for bespoke commissions are 6-8 weeks from receipt of payment unless otherwise agreed. Lead times may vary due to the bespoke nature of our business. Lead times may be longer for larger quantities.
- For online shop orders
Online Shop orders are calculated within the shop based on your location.
- For commissions
Delivery charges are calculated at the point of order and detailed in your invoice. We use a signed for courier service for large items and Royal Mail for smaller items. For delivery to locations outside the UK please contact us prior to ordering for a quotation.
DUTIES AND LOCAL TAXES
Purchasers are responsible for any duties and/or taxes levied at the point of entry into the destination country. A commercial invoice is provided with all goods shipped overseas and a delivery note.
Changes or cancellations are not permitted once an order is placed.
RETURNS AND REFUNDS
- Refunds on ‘Non made to order’ products.
A full refund or exchange will only be offered on ‘Non made to order’ items. ‘Non made to order’ products are listed on our website as items that are ‘in stock’ on the individual product pages. If you would like to arrange a return please email email@example.com . Refunds and exchanges are accepted within 14 calendar days. Products must be returned in their original condition. We are not able to refund shipping costs.
- Refunds on ‘Made to order’ products.
‘Made to order’ products are non-refundable unless faulty. Please notify us within 7 days if there is a fault with your order. The bespoke nature of ‘made to order’ products means that they have been made uniquely for you. With time, skills and materials invested in that piece. ‘Made to order’ products are listed as so on our online shop on the individual product pages. The above does not affect your statutory rights.
Defective goods must be reported within 48 hours of delivery. If your goods are faulty on delivery, you are entitled to return them to us provided you have first contacted us by email or in writing and we have agreed that the goods should be returned to us. The goods should be returned to us in the packaging they were received in and securely sealed and sent by a signed for insured service within 14 days for a full refund. We will arrange to fix any faults, deliver replacement goods or offer a refund for the goods where appropriate. Any charges for our time or design services will not be refunded.
Please order samples/swatches of your chosen colour and thickness prior to ordering to confirm your choice of colour/ finish. We cannot be held accountable for colour inaccuracy.
Due to the nature of our wool and the manufacturing processes involved foreign fibres may be found in our material and variation in colour may occur.
As the felt is manufactured in batches, colour variation can occur between batches and each dye lot may vary so for large orders please ensure you order all the felt that is required to colour match in one complete order.
All our products are handmade to order so each product is unique. Variations in product size, colour and finish may occur.
As felt is a non-woven textile and is made from natural fibres a variation in shape can occur, this can also occur during the cutting process.
Please allow for a tolerance of + 1.5cm for cut parts. Thickness can vary by +0.75mm.
The felt may be vacuumed to remove air born dust and debris. Spot cleaned with warm water or professionally dry cleaned.
BESPOKE AND COMMISSIONS
All of our designs can be made in non-standard sizes and colours designed to the customers specification. Bespoke patterns can also be designed for the client. To discuss a commission please email or telephone for advice and a quotation.
INTELLECTUAL PROPERTY RIGHTS
Selina Rose is the owner of all intellectual property rights to our designs, products and website and the content published on it. These works are protected by copyright law. All such rights are reserved.
If you would like to use images, text or contact from our website please contact us for prior permission and you must credit Selina Rose and our contact details in the copy.
All rights belong to Selina Rose unless otherwise agreed.